Refund policy

Refund Policy

Last Updated: June 2026

At MYRA, we strive to ensure that every product reaches you in perfect condition. Please read our refund policy carefully before making a purchase.

Order Cancellation & Refunds

A refund may be issued in the following circumstances:

1. Order Cancellation Before Dispatch

If your order has not yet been packed, processed, or dispatched, you may request a cancellation and receive a full refund.

2. Damaged or Defective Products

If you receive a product that is damaged, defective, or has suffered transit-related damage, you may be eligible for a refund or exchange after verification.

To report such issues:

Contact us within 3 days of delivery.
Share your order number and clear photographs of the damaged item.
Keep the product unused and in its original packaging.

Exchange Policy

We do not accept returns for reasons such as:

Change of mind
Color preference
Size preference
Product not matching personal taste

However, exchanges may be accepted in the following cases:

Manufacturing defects
Damage caused during shipping or handling

The product must be returned in its original condition and packaging for inspection and approval.

Return Shipping

Customers are required to arrange the return shipment initially.
Return shipping costs may be reimbursed if the exchange or refund request is approved due to a manufacturing defect or shipping damage.